Effective Date: 9 February 2026
At sals, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer refunds and exchanges under the following conditions:
Returns and Refunds:
Items can be returned within 30 days of purchase.
Products must be unused, unwashed, and in their original packaging with all tags attached.
Sale or clearance items are final sale and cannot be refunded.
Refund Process:
To initiate a return, please contact our customer service at [email/contact] with your order number and reason for return.
Once we receive and inspect the returned item, a refund will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable, unless the item was defective or incorrect.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the same return process. We will ship the replacement item once the original item is received and approved.
Defective or Wrong Items:
If you receive a defective or incorrect item, please notify us within 7 days of delivery. We will provide a full refund or replacement at no additional cost.
We reserve the right to refuse returns that do not meet the above criteria.
